tions. work can proceed as planned. to improve organizational effectiveness. For exam-
This is the level of good, sound performance. quantity does not represent what is expected of
lines. Priorities are duly considered in planning and -Failure to respond to client needs; and/or
so their form and content are acceptable and reg- There is much in the employee's performance often require major revision because they are in-
vision. acceptable work. These deficiencies cannot be products, or it produces technically inadequate
The employee speaks and writes clearly and overlooked since they create adverse conse- products or results. Lack of adherence to required
other personnel. When needed as input into to inadequate work products.
their skills effectively. diate serious consequences, over time, they are ation with clients, supervisor, and/or co-workers or
SES generally is finished within expected timeliness direction and therefore, cannot operate adequately
level which may result in removal from the position. achievement of the purposes of the communication Most of the following deficiencies are typically,
es for the organization or create burdens for other extended period of time affect adversely employee
The employee communicates clearly and effect- Although the work products are generally of ple he/she too often fails to make decisions or ful-
ively. useable quality , too often they require additional fill supervisory responsibilities in a timely manner
All employees at this level and above have fol- work by other personnel. The work products do not to provide sufficient direction to subordinates on
lowed a management system by which work is consistently and/or fully meet the organization's how to carry out program, to give clear assign-
planned, tasks are assigned, and deadlines are needs. Although mistakes may be without im- ments, and/or performance requirements, and/or to
met. mediate serious consequences, over time they are show an understanding of the goal's of the organi-
detrimental to the organization. zation or subordinates' roles in meeting those
GENERAL WORK FORCE A fair amount of work is accomplished, but the goals.
The quality and quantity of the employee's work Fully Successful employees. Output is not sus-
UNSATISFACTORY
under this element are those of a fully competent tained consistently and/or higher levels of output
SES
employee. The performance represents a level of usually result in a decrease in quality. The work This is the level of unacceptable performance.
accomplishment expected of the great majority of generally is finished within expected timeframes Work products do not meet the minimum require-
employees. The employee's work products fully but significant deadlines too often are not met. ments of the critical element.
meet the requirements of this element. Major revi- The employee's written and oral communi- Most of the following deficiencies are typically,
sions are rarely necessary, most work requires only cations usually consider the nature and complexity but not always characteristic of the employee's
minor revision. Tasks are completed in an accurate, of the subject and the intended audience. They work:
thorough, and timely way. The employee's tech- convey the central points of information important -Little or no contribution to organizational
ical skills and knowledge are applied effectively to to accomplishing the work. However, too often the goals;
specific job tasks in completing work assignments. communications are not focused, contain too much -Failure to meet work objectives;
He or she adheres to procedures and format re- or too little information, and/or are conveyed in a -Inattention to organizational priorities and ad-
quirements and follows necessary instructions from tone that hinders achievement of the purpose of the ministrative requirements;
supervisors. communications. The listener or reader must que- -Poor work habits resulting in missed dead-
The employee's work planning is realistic and stion the employee at times to secure complete lines, incomplete work products;
results in comp of work by established dead- information or avoid misunderstandings. -Strained work relationships;
performing assigned responsibilities. Work reflects
GENERAL WORK FORCE -Lack of response to supervisor's corrective ef-
a consideration of costs to the government, when This level of performance, while demonstrating forts.
possible. some positive contributions to the organization,
In accomplishing element objectives, the em- shows notable deficiencies. It is below the level
GENERAL WORK FORCE
ployee's interpersonal behavior toward supervisors, expected for the position, and requires corrective The quantity and quality of the employee's
co-workers, and user's promotes attainment of work action. The quality, quantity, or timeliness of the work under this element are not adequate for the
objectives and poses no significant problems. employee's work is less than Fully Successful, position. The employee's work products fall short of
The employee completes special assignments jeopardizing attainment of the element's objective. requirements of the element. They arrive late or
ular duties are not disrupted. The employee per- that is useful. However, problems with quality, complete or inaccurate in content. The employee
forms additional work as his/hr workload permits. quantity, or timeliness are too frequent or too fails to apply adequate technical knowledge to
Routine problems associated with completing as- serious to ignore. Performance is inconsistent and complete the work of this element. Either the
signments are resolved with a minimum of super- problems caused by deficiencies counterbalance knowledge applied cannot produce the needed
effectively. quences for the organization or create burdens for procedures, instructions, and formats contributes
SUPERVISORY* another work process, the work may not be Because the employee's work planning lacks lo-
The employee is a capable leader who works finished with such quality, quantity, and timeliness gic or realism, critical work remains incomplete or
successfully with others and listens to suggestions. that other work can proceed as planned. is unacceptably late. Lack of attention to priorities
The employee rewards good performance and Although the work products are generally of causes delays or inadequacies in essential work,
corrects poor performance through sound use of useable quality, too often they require additional the employee has concentrated on incidental mat-
performance appraisal systems, performance-based work by other personnel. The work products do not ters.
incentives, and when needed, adverse actions and consistently and/or fully meet the organization's The employee's behavior obstructs the suc-
slects and assigns employees in ways that use needs. Although mistakes may be without imme- cessful completion of the work by lack of cooper-
The employee's work performance shows a detrimental to the organization. by loss of credibility due to irresponsible speech or
commitment to fair treatment, equal opportunity, A fair amount of work is accomplished but the work activity.
and the affirmative action objectives of the organ- quantity does not represent what is expected of In dealing with special projects, the employee
ization. Fully Successful. Employee's Output is not sus- either sacrifices essential regular work or fails to
tained consistently, and/or higher levels of output complete the projects. The employee fails to adapt
MARGINAL usually result in a decrease of quality. The work to changes in priorities, procedures, or program
This level of performance, while demonstrating but significant deadlines too often are not met. in relation to changing requirements.
some positive contributions to the organization, The employee's written communication usually The oral and written expression the employee
shows notable deficiencies. It is below the level considers the nature and complexity of the subject uses in accomplishing the work of this element
expected for the position and requires corrective and the intended audience. It conveys the central lacks the necessary clarity for successful comple-
action. The quality, quantity, or timeliness of the points of information important to accomplishing tion of required tasks. Communication failures in-
employee's work is less than Fully Successful, the work. However, too often the communication is terfere with completion of work.
jeopardizing attainment of the element's objective. not focused, contains too much or too little infor-
The employee's work under this element is at a mation, and/or is conveyed in a tone that hinders
SUPERVISORY*
There is much in the employee's performance In communication to co-workers, the listener must but not always common characteristics of the em-
that is useful. However, problems with quality, question the employee at times to secure complete ployee's work:
quantity, or timeliness are too frequent or too information or avoid misunderstandings. -Inadequate guidance to subordinates;
serious to ignore. Performance is inconsistent and -Inattention to work progress; and
problems caused by deficiencies counterbalance
SUPERVISORY* -Failure to stimulate subordinates to meet
acceptable work. These deficiencies cannot be Inadequacies surface in performing supervisory goals.
overlooked since they create adverse consequenc- duties. Deficiencies in areas of supervision over an
* Supervisory standards must be applied to
SES and General Work Force supervisors.
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